Privacy and Return Policy

At DETECTORS SHOP GENERAL TRADING L.L.C (referred to as “The Company”), we are committed to protecting your privacy and ensuring a clear and fair purchasing process. This policy applies to your use of the website https://detectors-shop.com/ and all purchases made through it, and is governed by the laws of the United Arab Emirates.

Section I: Privacy Policy

This policy outlines how we collect, use, and protect the personal data you provide to us.

1. Types of Data We Collect

We collect data necessary to process your transactions and enhance your experience on our store, which includes:

2. How We Use Your Data

We use your personal data exclusively for the following purposes:

• Order Fulfilment: Processing your orders and delivering products through shipping companies.
• Legal Compliance: Adhering to legal and regulatory requirements in the UAE.
• Marketing: Sending promotional messages and special offers (you may unsubscribe at any time).

3. Sharing Data with Third Parties

We do not sell or trade your personal data. Your data is shared only with the following parties and for the purpose of completing our services:

• Shipping Companies: To share your address and phone number for delivery purposes.
• Payment Gateways: To securely process payments.
• Legal Authorities: When required by law or a judicial order issued by competent authorities in the UAE.

Section II: Return and Exchange Policy

This policy applies to all products sold through **DETECTORS SHOP GENERAL TRADING L.L.C** and is complementary to the general **Terms and Conditions** of the store.

1. Accepted Conditions for Returns and Exchanges

The customer has the right to request a return or exchange in the following cases:

2. Products Not Eligible for Return

Products cannot be returned or exchanged in the following cases:

• Products that have been used, installed, or have had their original packaging opened (unless the product is defective).
• When the product is damaged due to misuse by the customer.
• Any products purchased during special promotions or clearance sales (unless there is a manufacturing defect).

3. Return Procedures and Refund

1. **Submitting a Request:** Please submit the return request via email at [email protected] or call +971 54 367 7699, stating the order number and reason for return.
2. **Inspection:** Our team will inspect the returned product to ensure it meets the return conditions.
3. **Refund:** Upon approval, the paid amount will be refunded to the customer’s account using the original payment method within **14 business days** from the date the returned product is received and inspected.
4. **Shipping Costs:** In the case of a **manufacturing defect or store error**, **The Company** covers all return shipping costs. In the case of a **customer change of mind**, the customer bears the return shipping costs.